The Answers to Your Top Frequently Asked Questions

When will my order ship?

Non-custom orders ship within 1-5 business days from the date of your order confirmation.  All Custom orders are made to order and take several weeks to process and produce.  Once your order ships, you will recieve an email with your tracking#.

How long will shipping take?

Delivery-time can range from 2 to 6 business days depending on your delivery location.


Where will my handbag be shipping from?

All handbags and accessories are shipped from San Diego, California, USA.

How do I order a Custom Handbag?

You can order a custom handbag several ways.  You can add own your design to your Nancy Hue handbag, learn more about our Custom Personalized Bags.  We will handpaint and/or print your design onto your Nancy Hue bag.

If you prefer to have us make a design for you, we can do that too!  Learn more about or Bespoke Handbag Designs.

What material are your bags made of?

We offer a variety of handbags made from various materials ranging from lambskin leather, to leather, to faux leather, to canvas, etc.  

The Item I want is Out of Stock, what do I do?

While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates may be delayed during special events or holidays. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!

What is your return policy?

We want you to be 100% happy with your order.  If you are not satisfied with your handbag or accessory, please send us an email with your order number, the reason you are not satisfied, and a photo which shows what you are describing. We must receive this within 3 days from when your product was delivered – Products must be unused and in original condition. Once received, our customer service team will review the issue and accept on a case by case basis.